Formal Student Complaints
POLICY:
This policy defines formal complaints and establishes a procedure regarding the role of the student, school, and university in the review and resolution of the claim. The School of Nursing adheres to all University policies. A formal complaint is defined as any signed, written claim brought by a student alleging discriminatory, improper, or arbitrary treatment. No retaliation or adverse action shall be taken against any student for initiating, participating, or refusing to participate in, a formal complaint.
- CS 20, Health, Safety, and Sexual Misconduct
- CS 07, Nondiscrimination, Equal Opportunity, and Affirmative Action
- Policy AC 39, Guidelines on Academic Integrity - Student and Faculty Obligations and Hearing Procedures
PROCEDURE:
Formal complaints involving a university policy must follow the official procedure according to established university policies. Such policies include, but are not limited to:
- University of Pittsburgh Policy 06-05-01, Health, Safety, and Sexual Misconduct
- University of Pittsburgh Policy 07-01-03, Nondiscrimination, Equal Opportunity, and Affirmative Action
- University of Pittsburgh Policy 02-03-02, Guidelines on Academic Integrity - Student and Faculty Obligations and Hearing Procedures
Formal complaints involving an issue of Academic Integrity will fall under School of Nursing Policy 307, Academic Integrity: Student Obligations, and Policy 306, Academic Integrity: Faculty Obligations.
Documentation of complaints and their disposition will be logged in a database, and shall be maintained as confidential and retained in the Office of the Dean for four (4) years. The log shall include:
- The date the complaint was first formally submitted
- The nature of the complaint
- The steps taken to resolve the complaint
- The School’s final decision regarding the complaint
- Any other external actions initiated by the student to resolve the complaint.