Help Desk & Media Support
FAQ | A/V & Room Scheduling | Blackberry | Blackboard | Computer | Distance Ed | Graphics
FAQ
Frequently Asked Questions
- Work from home
- Connect to the PITTNET Wireless Network
- Configure Blackberry for Enterprise Exchange
- Wireless PittNet Access Locations
- Configure Outlook from home
- Secure VPN FAQ
- Recover a lost file in Word 2007 or in Word 2003
- Recover a lost Word document
A/V and Room Scheduling
For assistance with setting up or scheduling your classroom and A/V requests.
- Audio/Video Special Equipment
- Non-Scheduled Room Request
- Audio/ Visual Equipment Request
- Non-Academic Special Event A/V Request
- Video collection
Blackberry
For assistance with setting up, configuring and trouble shooting your hand held device.
Blackboard
Need help setting up a new course this semester? Having trouble figuring out how to enter grades or make an announcement - no problem! We're here to help.
- Forms - Course Shells, Course Clones, and more...
- CourseWeb Support Site(CIDDE)
- Blackboard 7.3 Support Materials for Faculty
- Contact Support
Desktop and Laptop PCs
Submit a help ticket for PC maintenance, software upgrades, or other hardware issues.
- Help Ticket Online
- Help Ticket Printable PDF
- Configure Outlook for Home Use
- Current Software License
Distance Education
The school’s distance education program has continued to grow, both in the number of courses offered, and the number of courses transmitted. We continued transmitting course information and individual student/teacher conferences to the Miami area, Bradford and Johnstown, while assuming support for the anesthesia distance education program, which transmits to many different states as clinical experiences are available for the students. This summer, the School of Nursing transmitted a course to a student living in Oregon.
Additionally, research presentations from the Center for Research and Evaluation (CRE) and Center for Research in Chronic Disorders (CRCD) were transmitted to West Virginia and faculty have begun to utilize distance education technology to serve on doctoral dissertation committees around the country. Monthly consultation meetings with faculty from the University of Central England via video conferencing have begun and will continue throughout the year.
Graphics
For assistance with designing or printing a presentation or poster.