Communication and Conflict Resolution

Effective communication is essential in conveying information, establishing relationships, building rapport, and ensuring the safety of the patient. This module will provide you with a foundation of the skills needed to be an effective communicator to nursing students.  Participants will also learn strategies to teach students how to be effective communicators themselves. 

At the end of the module participants will be able to do the following:

  1. Describe what elements are needed for effective communication;
  2. Compare positive and negative communication techniques;
  3. Understand and discuss the rationale for active listening techniques; and
  4. Evaluate scenarios for effective conflict resolution.